Shipping & Returns

SHIPPING

Please allow 2-4 business days for order processing. After shipment, customers will be updated with a tracking number.

Please note that when placing an order with a pre-order item, the order will ship together once the pre-order item has come back in stock.

Customs and import taxes are the buyer's responsibility.

RETURNS

Jelly Jewels is happy to offer a 7-day return policy, which means you have 7 days after receiving your item to request a full return (minus the shipping costs).  If you are unsatisfied with your order, please reach out to us at info@jellyjewels.ca to request a return authorization (RA) number.  

Return shipping is buyer responsibility - purchase a label with tracking through your preferred carrier.
Please note that Jelly Jewels is not responsible for lost or damaged returns.
Returns must be initiated within 7 days of receiving your order for a full refund back onto the original payment method.
All items must be returned in their original state with no signs of use. 
Items purchased on sale or discounted (discount codes included) are FINAL SALE.


You can always contact us for any return question at info@jellyjewels.ca.

ORDER CANCELLATIONS
All orders (including pre-order) are FINAL - we do not accept order cancellations as we work to fulfill orders as quickly as possible. Please ensure you are certain before submitting your order.
 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jellyjewels.ca.